Digital transformation in construction permit management
City Hall (IMM) implemented Generative AI to streamline procedures and improve services for professionals and citizens.
INDUSTRIES
Government
Headcount
+6,000
employees
Location
Montevideo,
Uruguay
Challenge
Montevideo’s City Hall faced a growing demand for technical inquiries about regulations related to construction permits. Response times were high and limited to in-person office hours, affecting both municipal staff and external professionals.
Solution
A Generative AI–based solution was developed to allow autonomous, natural language queries of regulatory articles with high accuracy and 24/7 availability. The tool acts as an intelligent assistant, improving access to regulatory information and optimizing citizen interaction.
86
Accuracy
2
Response tiem
24
Availability
Benefits
The value behind the solution
Expanded and continuous access to technical regulations
The tool is available 24/7, enabling user autonomy and reducing dependency on in-person assistance.
Faster handling of inquiries
Users quickly access relevant articles, with response times under 2 seconds, significantly improving overall efficiency.
Scalability to new regulatory sources
The solution can integrate new legal frameworks (such as UNIT standards or the Land Use Law), ensuring sustained growth in the platform’s value.
Our methodology
We adopted an agile, collaborative, and secure approach, integrating business, IT, and compliance teams from the start.
We combined innovation labs, continuous validation, and phased deployment, prioritizing real usefulness and traceability of responses.
Change management, quality, and privacy are embedded as core pillars from the design stage.
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Digital transformation in construction permit management
City Hall (IMM) implemented Generative AI to streamline procedures and improve services for professionals and citizens.
